Refund policy

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<div class="store-name">Asdaw</div>
<h1>Refund Policy</h1>
</div>
<div class="last-updated">Last updated: September 23, 2026</div>
</div>

<p><strong>Asdaw</strong> accepts return or refund requests for items that arrive damaged, defective, incorrect, or materially not as described. A request must be submitted within <strong>30 days after confirmed delivery</strong>.</p>

<h3>Eligible issues</h3>
<ul>
<li>The item arrived damaged in transit.</li>
<li>The item is defective or cannot be used as described.</li>
<li>The item received is different from the item ordered.</li>
<li>The item is materially different from its product-page description.</li>
</ul>

<h3>Items and situations not eligible</h3>
<ul>
<li>Change-of-mind, buyer’s-remorse, or personal-preference returns.</li>
<li>A customer selected the wrong product, flavor, size, or quantity.</li>
<li>Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items, unless the condition is directly related to an eligible reported defect.</li>
<li>Returns sent without prior authorization.</li>
</ul>

<div class="highlight-box">
<p><strong>⚠️ Nothing in this policy limits rights that cannot be waived under applicable consumer law.</strong> If you believe you have a non-waivable right, please contact us — we will honor it.</p>
</div>

<h3>How to request a return or refund</h3>
<p>Email <strong>support@asdaw.shop</strong> within 30 days after delivery. Include your order number, checkout email address, a description of the issue, and clear photos or video of the product and packaging. <strong>Do not send an item until return instructions are issued.</strong></p>

<h3>Return shipping and fees</h3>
<p>For an approved damaged, defective, incorrect, or materially not-as-described claim, Asdaw will provide return instructions and, when a physical return is required, a prepaid return label or reimbursement for the approved return-shipping cost. No restocking fee is charged for an approved eligible claim.</p>

<div class="badge-address">
<p><strong>Approved returns are sent to:</strong></p>
<p>Asdaw</p>
<p>220 Danesway Dr</p>
<p>Holly Springs, North Carolina 27540</p>
<p>United States</p>
</div>

<h3>Inspection and resolution</h3>
<p>After an approved return is received, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another solution accepted by the customer and permitted by law. A claim may be denied if the returned item does not match the order or approved reason, or if requested evidence is not provided.</p>

<h3>Refund timing</h3>
<p>Approved refunds are issued to the original payment method within <strong>5 business days</strong> after approval or inspection. Banks and card issuers may require an additional 5–10 business days to post the credit. We do not control financial-institution processing times.</p>